Contact
Write to a person on the OGOFX team
Support is by email, 24 hours a day, Monday to Friday. Three addresses cover general questions, verification and withdrawals.
Three addresses, one team
Use the address for your topic. If you are not sure which one fits, write to support.
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support@ogofx.com
Accounts, the client portal, the web terminal, orders and positions, deposits, fees and anything else.
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verification@ogofx.com
Your identity check: which documents to send, a submission that was not accepted, or details that have changed.
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withdrawals@ogofx.com
A withdrawal you have requested in the client portal: its status, the receiving address or the amount.
Support hours
Our team answers email 24 hours a day, Monday to Friday. You can write at any time; messages sent on Saturday or Sunday are read when support hours start again.
Markets keep their own hours, which can differ by instrument. See trading hours for when each one is open.
What to put in your message
A complete first message saves a round of questions. Please include:
- Your name and the email address you registered with. Write from that address if you can, so we can match the message to your profile.
- The trading account concerned, as it appears in the client portal, if your question is about one account.
- What happened and when, with the date and time, the instrument and the order or position if it is about a trade.
- For a deposit: the amount of USDT, the deposit address you sent it to and the transaction hash from your wallet.
- For a withdrawal: the amount, the date you requested it and the BEP20 address you gave.
- A screenshot if it shows the problem more clearly than words.
Never send your password, your authenticator codes or your two-factor recovery codes, by email or anywhere else. Send identity documents only through the verification page of the client portal, not as email attachments, unless we ask you to.
Questions about verification
We verify every client before money moves. You upload two documents in the client portal: a photo ID (passport, national ID card or driving licence) and a proof of address. Files can be JPEG, PNG, WebP or PDF, up to 10 MB each.
A person reviews each submission. If a document is not accepted, or your details have changed, write to verification@ogofx.com.
Questions about withdrawals
Withdrawals are requested in the client portal, from your wallet or from a trading account's free margin, in USDT on BNB Smart Chain (BEP20) to your own address. Our team reviews each request and sends it. The withdrawal fee is 1 USDT and the smallest amount is 10 USDT. Up to 3 requests can wait at once, and there is no daily limit.
For the status of a request, or a question about its receiving address, write to withdrawals@ogofx.com from your registered email.
Making a complaint
Email support@ogofx.com with the word “Complaint” in the subject line. Give your registered email address, the account number, what happened and the outcome you want. We answer in writing, by email.
The same procedure applies under every OGOFX legal document. It is set out in the Client Agreement.
Answers you may find faster on the site
- Fees: spreads, commissions and swaps per instrument.
- Deposits and withdrawals: how USDT moves in and out, fees and minimums.
- Leverage and margin: maximum leverage per account, margin call at 100% and stop out at 50%.
- Our accounts: Standard, Raw and Pro side by side.
- Client portal: accounts, verification and two-factor sign-in.
- Legal documents: the Client Agreement, Terms of Business, Risk Disclosure, Regulations for Non-Trading Operations, Privacy Policy and Cookie Policy.
Not a client yet?
Open a trading account in the client portal, or write to support@ogofx.com with your questions first. CFDs carry a high risk of losing money rapidly due to leverage.